Frequently Asked Questions
Q: When will my order ship?
A: Most orders of in-stock merchandise ship out the following business day for orders placed by 8:00pm MST. Air shipments will ship same day if the order is received by 2:00pm MST. We do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day.
Q: How quickly are orders delivered after shipment?
A: Orders shipped in the United States are typically delivered in 2-6 business days. Orders shipped to Canada may take up to 9 days to deliver.
Q: Can I get my package delivered on the weekend?
A: No, we do not offer weekend delivery. However, the US Postal Service does deliver some items on Saturdays, so if you choose Standard Shipping, your order might arrive on a Saturday with your regular mail delivery.
Q: How much do the different shipping methods cost?
A: These vary based on the weight of the items in your order. Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit.
Q: Can I place an order and pick it up at your warehouse?
A: Sorry, no. All orders must be shipped.
Q: Can I change or cancel my order after it is placed?
A: We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we usually cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please scroll to the bottom of this page and use the contact form to let us know ASAP.
Q: My order has already shipped. Can I have the delivery address changed?
A: We cannot change the shipping address for orders that have already gone out, and the US Postal Service is not able to change delivery addresses once an order has been shipped. UPS can occasionally change the shipping address, but not very often. You can contact them at 1-800-PICK-UPS, with your tracking number, to see if your address can be changed, but the chances they’ll be able to do it are low, and changing the address will almost always delay the delivery for a few days.
Q: Will I be charged a customs fee for my order?
A: All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees we charge for your order do not include custom fees. If you’re unsure of your country’s laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order. We are prohibited by law from declaring ordered merchandise as “Gift” on customs forms.
Q: When will my order ship out?
A: Most orders of in-stock merchandise ship out the business day following order placement. Items requiring manufacturing will take longer, depending upon the item. We do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.
Q: What happens if I order something out of stock?
A: We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.
Q: Can I return or exchange an item I’ve purchased?
A: Items in their original condition may be returned within 30 days of purchase for a refund of the original purchase price,and are subject to a $3 USD restocking fee per returned order. Note that the original shipping fee is not refundable. Exchanges are not supported.
Q: How do I initiate my return?
A: Send an email to email@example.com and include your name, order #, items to be returned and reason for the return. Our customer service team will reach out via email with a return shipping label. You can then print your label, attach to your return and drop off at your local shipping company location.